FRONT OFFICE & SECRETARIAL OPERATIONS

Duration: 18 week

An intensive course designed for persons intending to build career in the relevant field in Hotels-Motels and Offices at home and abroad. Combined lectures & class work will be given within a supporting framework of practical sessions and on-the-job training. Lessons on English Language shall be given as a supporting subject.

• Hotel Organisations, Introduction to Front office
• Social Skills/Personal Presentations
• Product Knowledge
• Reservations, Reception Procedures, Communications
• Report & Statistics
• Services to Guest
• Security, Fire & Safety
• Cashiering
• Culture & Heritage of Bangladesh
• Basic First-Aid
• Secretarial Studies
• English Communication & Social English
• Basic Computer Skills